We are a team of experts in Open Source Technology, who have been operating on the Polish market since 2010.
We started our adventure with ((OTRS)), 10 years ago. Since then, we have been creating functional modules and improving our know-how in the field of system implementation for business.
We work for clients from many different industries and GOV institutions. Customers appreciate our ideas, knowledge and practical experience.
By the decision of the OTRS AG on December 23th 2020, the System ((OTRS)) Community Edition is not longer supported by the manufacturer.
By informing about potential security flaws in the Community Edition version, the manufacturer tries to encourage users to switch to the paid variant.
There is no such necessity! We want to assure Intalio Service Desk customers about our active support for the ((OTRS)) system, ensuring security and the possibility of further development of this product.
The approach proposed by INTALIO assumes work and active support of the environment ((OTRS)) for at least next two years. We also plan to enable our clients to switch to a new system engine OTOBO with all compatible modules Intalio Service Desk in Q3 2021. The new engine is an open environment version and is a continuation of the ((OTRS)) Community project.
Intalio Service Desk is a business solution based on a stable foundation with great development potential in the future. We are the OTOBO PREMIUM PARTNER.