We meeteachother. We discuss. We act.
Maingoal of the Evaluation Workshop is to discuss requirements and expectation sregarding your ongoing service practices.
During the meeting, we ask (and answer!) many questions, but also perform live system configuration to cover some of the most important and critical areas for your operations.
Then you can decide whether Intalio ServiceDesk is the system you want your company to rely on in the future.
What you will get at the end of the day:
- live system configuration
- knowledge of what is happening in your company with service operations
Focus.
Together we create a solid background for your system. All of the relevant subjects are discussed (even the mundane ones!), and in the end we are all aware of our responsibilities and tasks, leading to successful deployment.
What you will get at the end of the day:
- environment implementation plan, taking into account the essential modules of the Intalio Service desk
- knowledge of what is happening in your company with service operations
Questions and suggestions.
After successful deployment and many processed tickets, you have questions and ideas. That’s the right moment for us to talk again and review implemented solutions.
We analyze various data and other indicators in your system to advice and optimize your workflow at any level.
We help you find the room for any improvement and new features.
No bottlenecks.
We examine and inspect every relevant item of your system to check how it performs - from bare metal to any software running on top of ((OTRS)). We will find problems, and we always provide solutions to each one of them, guaranteed.
What you will get at the end of the day:
- environment implementation plan, taking into account the essential modules of the Intalio Service desk
- knowledge of what is happening in your company with service operations